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Return and Refund Policy

We want you to be completely satisfied with your purchase. If that’s not the case, we’re happy to explain how our return, refund, and exchange policies work. We’re here to make sure everything is right and want to help you resolve any concerns you may have.

Béžové křeslo s přehozenou dekou vedle kulatého dřevěného stolku, na kterém je hrnek a otevřená kniha.

Important details:

Return period: 30 days from the delivery date

Return fee: None

Refund time: Up to 7 days

Return shipping costs: Paid by the customer

Vstupní chodba s dřevěnou konzolou se stolní lampou a květinami, vedle níž stojí lavice s přehozenou dekou a věšákem na kabáty.

Return window

You have 30 days from delivery to return the product. To return goods, contact us via the email address info@svetla-living.com. If you want to return a product, it must be completely unused and untested, must be in the original packaging, and must have all original tags. The return period applies - no product purchased more than 30 days ago can be returned.

Return process

Béžové křeslo s dřevěnými područkami stojící u kulatého dřevěného stolku, na kterém je hrnek a kniha.

Refund

As soon as we receive the goods you returned, we will inspect them. If everything is in order, you can expect us to act very quickly and refund your money using the original payment method. You are responsible for the return shipping costs.

To learn more, please take a look at our Terms of Service.

We welcome any questions or comments you may have and are ready to assist you. Feel free to contact us using the following contact details.


Opening hours: Monday to Saturday 09:00 – 17:00 (GMT +1)

Sunday: Closed

Phone: +3197010266660

Email: info@svetla-living.com

Company information:

Svetla Living is operated by Prestino Shopping, which is registered in the Netherlands.

VAT number: NL004937026B17

Company ID: 92119069

Address: Dokter lantinkstraat 4, 3832KV, Leusden, Netherlands