Return and Refund Policy
We want you to be completely satisfied with your purchase. If that’s not the case, we’re happy to explain how our return, refund, and exchange policies work. We’re here to make sure everything is right and want to help you resolve any concerns you may have.
Important details:
Return period: 30 days from the delivery date
Return fee: None
Refund time: Up to 7 days
Return shipping costs: Paid by the customer
Return window
You have 30 days from delivery to return the product. To return goods, contact us via the email address info@svetla-living.com. If you want to return a product, it must be completely unused and untested, must be in the original packaging, and must have all original tags. The return period applies - no product purchased more than 30 days ago can be returned.
Return process
Refund
As soon as we receive the goods you returned, we will inspect them. If everything is in order, you can expect us to act very quickly and refund your money using the original payment method. You are responsible for the return shipping costs.
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Exchange
We would like to help you with the product exchange. If you are considering exchanging goods, just contact us. Please write to our email address info@svetla-living.com and we will try to assist you as soon as possible.
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Cancellation
To cancel an order, you can contact us at info@svetla-living.com. However, once we start processing the order, it can no longer be guaranteed that the order can be canceled.
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Damaged or defective goods
We can help you if you receive something damaged or sent incorrectly. Just write to us at info@svetla-living.com and the attachment should be a photo of what happened. We will resolve it for you and either send you the correct item or offer you an alternative.
We welcome any questions or comments you may have and are ready to assist you. Feel free to contact us using the following contact details.
Opening hours: Monday to Saturday 09:00 – 17:00 (GMT +1)
Sunday: Closed
Phone: +3197010266660
Email: info@svetla-living.com
Company information:
Svetla Living is operated by Prestino Shopping, which is registered in the Netherlands.
VAT number: NL004937026B17
Company ID: 92119069
Address: Dokter lantinkstraat 4, 3832KV, Leusden, Netherlands