Privacy policy

Privacy Policy

Last updated: 27-08-2025

This Privacy Policy describes how Svetla Living ("Website," "we," "us," or "our") collects, uses, and discloses your personal data when you visit, use our services, or make a purchase on our website ("Website") or otherwise communicate with us regarding the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean the user of the Services, whether you are a customer, website visitor, or another person whose data we have collected in accordance with these policies.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update these Policies from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policies on the Website, update the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal data about you from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the collected data to communicate with you, provide or improve the Services, fulfill legal obligations, enforce applicable terms, and protect the Services, our rights, and the rights of our users.

What personal data we collect

The types of personal data we collect about you depend on how you use our Website and Services. By "personal data" we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of data we collect.

Information we collect directly from you

Information you provide directly to us through our Services may include:

• Contact details including name, address, phone number, and email.

• Order information including name, billing address, shipping address, payment confirmation, email, and phone number.

• Account details including username, password, security questions, and other information used to secure the account.

• Customer support information you choose to provide when communicating with us, for example when sending messages through the Services.

Some features of the Services may require you to provide certain information about yourself. If you choose not to provide this information, it may prevent you from using or accessing those features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site, device information, browser, network connection, IP address, and other details about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect data on our behalf, for example:

• Companies that support our Site and Services.

• Our payment processors, who collect payment data (e.g., bank account, credit or debit card details, billing address) to process payment and fulfill your order and provide the products or services you requested, in order to fulfill our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, developer libraries, or cookies.

All information obtained from third parties is processed in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal data

• Provision of products and services

• Marketing and advertising

• Security and fraud prevention

• Communication with you and service improvement

Cookies

Like many other websites, we use cookies on our Site. Detailed information about the cookies we use can be found in your browser settings or in our separate cookie policy.

Most browsers accept cookies by default, but you can set them to be deleted or rejected through your browser settings.

How we disclose personal data

In certain cases, we may share your personal data with third parties for contract fulfillment, legitimate interests, or other reasons stated in these policies.

We share personal data with:

• Vendors or third parties providing services on our behalf.

• Business and marketing partners.

• Affiliated companies.

• Legal and regulatory authorities, if required by law.

We do not use or disclose sensitive personal data without your consent.

Third-party websites and links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should read their privacy and security policies.

Children's data

The services are not intended for children, and we do not knowingly collect any personal data from children. If you are a parent or guardian of a child who has provided us with their data, you may contact us to request its deletion.

Security and retention of your data

We take reasonable measures to protect your data, but no security measures are perfect. The length of time we retain your personal data depends on various factors, such as whether we need the data to maintain your account, comply with legal obligations, resolve disputes, or enforce contracts.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal data:

• Right to access / information

• Right to erasure

• Right to correction

• Right to opt out of sale, sharing, or targeted advertising

• Restriction of processing

• Withdrawal of consent

• Right to appeal

• Managing communication preferences

You can exercise your rights by contacting us using the details below.

Complaints

If you have complaints about how we process your personal data, please contact us. If you are not satisfied with our response, you have the right to appeal or file a complaint with your local data protection authority.

International users

If we transfer your personal data outside your country, we rely on recognized transfer mechanisms such as standard contractual clauses or equivalent agreements, unless the transfer is to a country with an adequate level of data protection.

Contact

If you have any questions about our privacy policies or if you would like to exercise any of your rights, please contact us.

Store name: Svetla Living
Company name: Prestino Shopping

Tax ID: NL004937026B17
Company ID: 92119069
Address: Dokter Lantinkstraat 4, 3832KV, Leusden, Netherlands
Phone: +3197010266660
Email: info@svetla-living.com
Opening hours: Monday to Saturday 09:00 – 17:00 (GMT +1)
Contact us: Contact page