Modern glass mug with wooden handle design

You have 30 days from the moment you receive the shipment to decide whether you want a refund or an exchange. The process starts by contacting our customer service team. You will then pay the costs associated with sending the goods back. You can find all the details in our return and refund policy.

We accept all major types of payment cards, such as Visa, MasterCard, American Express, Maestro, and UnionPay. You can also pay via PayPal & BLIK, Apple Pay, Google Pay, and Shop Pay. If you want to know the details about our payment methods, just take a look at our payment terms.

Once your order has been processed and shipped, you will receive a number that allows you to track its progress. To keep track of your order status, you can view it through our portal, where you can see the current status of your order.

You have only a short time to cancel your order—exactly 24 hours after it has been placed. After that, the order processing begins, and sometimes this means cancellation is no longer possible. If you have such a request, you should call our customer support as soon as possible. If you want more information about how our returns and order cancellations work, please visit our website for details on our product and refund policies.